Customer Journey Manager Customer Communication (all genders) - Hybrid

What you’ll need

• 5+ years of relevant experience in customer journey management that combine end-to-end digital and physical touchpoints, ideally with focus on different customer communication channels
• Strong analytical skills with experience in data-driven decision-making and using analytic tools

• Proficient in customer journey mapping and insight analysis for customer-centric product development
• Experience in leadership roles including managing teams, guiding strategic initiatives and projects and fostering a collaborative work environment
• Fluent English & German skills

What you’ll bring

• Passion for customers, eCommerce, and aviation
• An entrepreneurial, analytical, creative and solution-oriented way of thinking and decision making, aligned with company strategy
• Very strong communication, leadership, stakeholder, project management and presentation skills
• Ability to work both autonomously and collaboratively with an agile mindset
• Well organized working mode using tools like Jira, Confluence and MS SharePoint
• Curiosity for different views and interest in the latest developments in the field