Customer Financial Services - Credit control (Spanish Speaker)

We are a global business and financial information and news leader, giving influential decision makers a critical edge by connecting them to a dynamic network of information, people and ideas. To be successful we need people and teams who have the passion and pace to deliver to our clients. Our teams consist of individuals who are analytical, organised and results oriented with a passion for great customer service.

The Customer Financial Services team is a fast-paced team, playing an integral role within the company. Based in Central London, the team is responsible for the whole of the Europe, Middle East and Africa region.

•  You will be responsible for ensuring the timely receipt of invoices and cash collection.
•  You will work alongside internal departments to answer client queries and bringing them to a resolution.
•  You will work alongside our New York billing team to resolve pricing issues and terminal inventory disputes, as well as attend regular team meetings with Sales to build strong working relationships and identify key areas for improvement.

•  Maintain positive relationships with our customers by providing excellent service
•  Log all collection notes on our database or the internal ticketing system
•  Be accountable for a sizable collections portfolio and meet specific, targeted goals related to the aging of open receivables
•  Be responsible for processing customer refunds, write-offs, escheatable items, and preparing delinquent customers for third party collections
•  Collaborate with our internal Sales, Contracts, Installations and Billing Teams in order to resolve outstanding issues

•  Bachelor's degree or equivalent work experience
•  Fluency in English and Spanish
•  Ability to multi-task, trouble-shoot and solve complex problems while utilising multiple system interfaces and addressing a high volume of work within a fast-paced environment
•  Ability to adjust priorities quickly under pressure in order to meet deadlines
•  Flexibility within a constantly changing environment
•  Exceptional interpersonal skills and written communication skills
•  Ability to cooperate and collaborate effectively with team members

•  Previous experience in a customer service or a client-facing role
•  An interest in Finance

 
*Please note we use years of experience as a guide but we certainly will consider applications from all candidates who are able to demonstrate the skills necessary for the role.
 
Does this sound like you?
Apply if you think we're a good match. We'll get in touch to let you know that the next steps are, but in the meantime feel free to have a look at: https://www.bloomberg.com/company/what-we-do/
 
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