Contract Operations Coordinator – French Speaker

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The Contracts team is a part of Bloomberg Finance and Admin department. It is deeply ingrained in the customer service and operations of the organization. The role of a Contracts Operations Coordinator in this business is to provide excellent customer service to a large global client base.  The Contracts team is responsible for the operational and administrative management of the contracts processes across all Bloomberg groups and products. 

We work in a very fast-paced environment, where prioritization and operational excellence are key. We work towards ambitious individual and team goals.  As a coordinator on this team, your day to day will consist of managing client support tasks (70+daily) through the order to cash process.  We are responsible for mitigating risk through proper legal documentation and the management of our client database.  

• Receive and analyze Service Order Requests (SORs) and identify contract needs 
• Review and apply executed contracts to customer profiles 
• Ensure contracts are issued to our clients timely and accurately
• Manage direct requests from internal and external clients on all operational contract  inquiries

• Maintain global agreements and customer legal entity databases, ensuring appropriate documentation is signed by the clients, and that database integrity is maintained 
• Mitigate risk for Bloomberg and our Customers by providing stewardship on - Contracts related processes and implementing policy guidelines 

• Partner with Bloomberg Sales, Operations, Accounting, Installations and Negotiations teams globally to provide extraordinary customer experience 
• Assist all clients with contract related inquiries that contribute to the finalization of the sales process
• Effectively communicate between internal and external partners, and liaise on issue management and resolution times 
• Think ahead to identify next steps and consequences of events or actions and evaluate whether arguments or cases are complete and sound 

• Use various research and knowledge platforms to execute daily responsibilities  
• Troubleshoot technology failures to allow business to move forward seamlessly 

• Excellent written and communication skills in French.
• 1-4 years working experience
• Bachelor's Degree or equivalent experience.
• Experience dealing with contracts such as vendor contracts, customer service related contracts etc., and data maintenance
• Excellent verbal and written communication and presentation skills  
• Ability to multi-task and meet tight deadlines with attention to detail and quality 
• Strong analytical and problem-solving skills 
• A results oriented approach: possesses the drive and energy to achieve excellent results 
• Be self-motivated with the ability to work independently as well as part of a team
• Strong aptitude for learning various systems in a fast-paced environment (Bloomberg Terminal, Microsoft Suite, SAP, Kofax)

• Customer Service Experience in Financial Services or Technology
• A passion for customer service 
• Keen eye for workflow efficiency opportunities 

Does this sound like you?
Apply if you think we're a good match. We'll get in touch to let you know what the next steps are.
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