Commercial Order Specialist II

About the Voith Group

The Voith Group is a global technology company. With its broad portfolio of systems, products, services and digital applications, Voith sets standards in the markets of energy, paper, raw materials and transport & automotive. Founded in 1867, the company today has around 22,000 employees, sales of € 5,5 billion and locations in over 60 countries worldwide and is thus one of the larger family-owned companies in Europe.

Voith Paper is hiring for:

Commercial Order Specialist II
Appleton, WI

Summary

The Commercial Order Specialist is responsible for processing and documenting customer orders with a focus on commercial aspects. This role involves ensuring the accuracy and efficiency of order entry, coordinating with various departments to fulfill orders, and providing exceptional customer service. The Commercial Order Specialist will also support commercial responsibilities such as contract review, invoicing, milestone support, and claim management.

Responsibilities

• Process and document customer orders accurately and ensure timely delivery.
• Process and document order documents such as warranty orders, change orders, returned goods orders, order acknowledgements, etc.
• Coordinate with sales, logistics, and other departments to streamline order processing and resolve issues.
• Review and manage commercial contracts, ensuring compliance with terms and conditions.
• Support invoicing, milestone tracking, and other order fulfillment tasks.
• Maintain updated records of orders, customer interactions, and commercial agreements.
• Provide excellent customer service by addressing inquiries and resolving order-related issues.
• Identify and suggest improvements to the order entry process to enhance efficiency and customer satisfaction.
• Continuously evaluate commercial risks and investigate country-specific regulations.
• Conduct commercial risk analysis, including creditworthiness checks and cash flow analysis.
• Define commercial terms and review contracts.
• Coordinate and supervise consortium agreements.
• Investigate customer inquiries on commercial aspects and manage contract storage.
• Execute commercial aspects of orders with customers and external partners.
• Maintain the Project Management Cockpit tool for commercial milestones and address contract risks.
• Collaborate with project management on customer inquiries.
• Ensure compliance with guidelines regarding risk assessment and performance risks.
• Manage claims and performance together with the project management group.

Qualifications

• Bachelor’s degree in business administration, Finance, or a related field.
• 3+ years’ experience in order entry, commercial, sales support, or a similar role.
• Strong understanding of commercial contracts and invoicing processes.
• Excellent organizational and multitasking skills.
• Strong communication and interpersonal skills.
• Proficiency in SAP ERP is recommended.
• Advanced experience in Microsoft Office
• Ability to work collaboratively with cross-functional teams.

Physical Demands

The physical demands described here are representative of those that must be met to successfully perform the key actions of job.

• The employee is also required to talk and/or hear in an office setting (noise level is low). The employee is frequently required to stand and walk in an office environment from 4-8 hours. The employee is occasionally required to reach with hands and arms; lift; stoop, or crouch.
• The vision requirements: close vision, distance vision, peripheral vision, and depth perception and adjust focus.
• The job may require occasional travel.

Don’t meet every single requirement but think you would be a good fit for our team? We encourage you to apply – your unique skills may be just what we need for this or other roles!

Voith US Inc. is an EEO/AA/VEVRAA compliant Federal Contractor and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, or any other classification protected by federal, state, or local law. We welcome everyone to apply, especially those individuals who are underrepresented in the industry including people of color, LGBTQI+ community, women, individuals with disabilities (both seen and unseen), Veterans, people of any age or family status. We embrace the competitive advantage that diversity brings and we strive to create a working environment that is inclusive of thought and talent.