Application Operation Responsible (100%, all genders)

Your new team provides reliable, secure and customer centric IT Operations. Coordination and steering will be one of your main tasks when operating your application portfolio. Delegation and escalation are sometimes required to drive things forward and solve issues.

Your main tasks are:

• Keep overview of systems, processes, and infrastructure in a multi-provider setup.
• Look for continuous improvement.
• Anticipate and track operational risks and provide solutions.
• Manage day-to-day IT Ops business: coordinate IT operational tasks (incidents, problems, vulnerabilities), changes and releases with internal IT colleagues, providers, and business users.
• Collaborate and consult in projects with focus on ITCM, observability, and a smooth transition into operations.
• Perform administrative tasks like costs control and manage contracts, SLAs, and KPIs.
• Establish and maintain relationships with internal business users and external providers.
• Keep current with industry regulations and emerging technologies.
• Multiple one-week on-call shifts distributed across the year.