Agent - Payment Fraud Detection

• Reviewing online and call center bookings to identify fraudulent transactions done with credit cards or other forms of payment
• Analysing and evaluating bookings in various systems and sources
• Investigating given information (e.g. person, transaction, booking, payment)

• Background research on the internet
• Consulting external and internal partners and applications to verify the booking
• Deciding on fraud/non-fraud and initiation of respective actions (i.e. cancellation of personal reservation, ticket refund, contact station, arrangement of cash payments, PNR amendments etc.) in all applicable tools and systems
• Contacting and involving the stations concerning necessary checks or actions (passenger verification at the airport)
• Initiating and processing additional actions (i.e. BEACH, PERSEUSS, settlement actions)
• Proactively supporting the fraud management service by identification of new fraud patterns

* Perform all other duties assigned or delegated by supervisors