Account Manager

Contract Management:

• Manage Customer MRO contracts and serve as primary contact for inquiries
• Recalculate long-term MRO contracts and set performance targets
• Initiate changes, lead negotiations
• Resolve disputes

Commercial Management:

• Make commercial decisions
• Create business quotes and focus on upselling

• Influence and sell MRO solutions to drive profitability
• Approve invoices and ensure revenue targets are met

Customer Relationship Management:

• Handle customer escalations and ensure timely issue resolution
• Serve as a Customer Ambassador to maintain high satisfaction levels

Performance Reporting:

• Analyze contractual KPIs and review performance measures
• Organize performance reports and meetings
• Provide detailed insights and recommendations

Profitability and Continuous Improvement:

• Increase contract profitability and meet financial targets
• Continuously improve the Landing Gear MRO product

Team Leadership:

• Mentor and support team members
• Foster a collaborative team environment

All duties must comply with Safety and Environmental Regulations and Company Procedures.